Returns & Refunds Policy

Cancellation Policy

Orders can be cancelled within 24 hours of purchase if they have not yet been processed for shipment. To request a cancellation, please contact our support team at [email protected] with your order number. Once an order has been dispatched from our warehouse, it cannot be cancelled, but you may return it for a refund under our return policy.

60-Day Money Back Guarantee

We want you to experience the benefits of proper posture support. To ensure you have adequate time to evaluate your Koraform device, we've established a 60-day money-back guarantee.

Here's how it works:

• Use your device for a minimum of 14 days to allow your body to adapt and experience the benefits
• After 14 days of use, if you're not satisfied with your purchase, you can return it for a full refund
• Returns must be initiated within 60 days of purchase
• Your device should be in clean, resaleable condition
• Once we receive your returned item and verify its condition, we will process your refund within 5-7 business days
• Shipping costs for returns are the responsibility of the customer

To initiate a return, please contact [email protected] with your order number and reason for return. We'll provide you with a prepaid shipping label and further instructions.

Damaged Items

We take great care in packaging and shipping your Koraform device to ensure it arrives in perfect condition. However, if your device arrives damaged, please let us know as soon as possible.

To report damage:

• Contact [email protected] within 72 hours of delivery
• Include your order number and a detailed description of the damage
• Provide clear photos of the damaged device and packaging
• We will review your claim and either send a replacement or issue a refund

Timely reporting helps us understand shipping issues and improve our processes to protect your device in transit.

Shipping and Delivery

Koraform is not responsible for delays caused by courier services, customs clearance, or third-party shipping carriers. We ship all orders using tracked delivery methods so you can monitor your package's progress. While we select reliable shipping partners, delivery timeframes are estimates and may vary based on factors beyond our control.

If your package does not arrive within the estimated delivery window, please check the tracking information provided. If you have concerns about a missing shipment, contact [email protected] and we will investigate with the courier on your behalf.

Incorrect Shipping Address

It is the customer's responsibility to provide an accurate shipping address at checkout. We cannot be held liable for orders shipped to incorrect addresses provided by the customer. If you realize you've entered the wrong address, you must notify us within 24 hours of placing your order so we can attempt to intercept the shipment before it's dispatched.

If we cannot intercept your order:

• You will be responsible for paying return shipping to correct the address
• Please contact [email protected] immediately with your order number and corrected address
• We will work with the courier to redirect your package if possible

Double-checking your address before completing your purchase can save time and shipping costs.

Policy Updates

Koraform reserves the right to modify this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

If you have questions about our Returns and Refunds Policy, please reach out to our support team at [email protected]. We're here to help.